A few years ago, a Sudanese friend of mine (who lives in Sudan), told me that they consider ‘meat’ to be what we would call ‘beef’. So, when vegetarians say that they don’t eat meat, they are likely to get chicken in their meal.
More recently, I read about someone who didn’t think that they produced any food waste in their house. On further investigation, it turned out that they thought that ‘food waste’ was just waste scraped from the plate.
How do you make sure that your internal communications are not misunderstood in a similar way? Are any of your issues that are proving hard to resolve associated with the way in which you are communicating?